Refund and Return Policy
Thank you for choosing Mercatique Consultant for your digital marketing needs. We are committed to providing exceptional service and ensuring your satisfaction. Please read our refund and return policy carefully.
- Refund Eligibility:
- Refunds will be considered under the following circumstances:
- Service cancellation before work commencement.
- Service cancellation within the designated cooling-off period, as specified in your service agreement.
- Failure to commence the service within the agreed-upon timeframe by Mercatique Consultant.
- Refunds will be processed based on the original payment method.
- Work Commencement:
- Once work has commenced, a partial refund may be considered at the discretion of Mercatique Consultant.
- The amount of the refund will be determined based on the extent of work completed and expenses incurred by Mercatique Consultant up to the point of cancellation.
- Work is considered commenced upon the initiation of any of the following activities:
- Development of digital marketing strategies.
- Creation of marketing materials.
- Deployment of advertising campaigns.
- Engagement with third-party services on behalf of the client.
- Refund Process:
- To request a refund, clients must submit a formal refund request to Mercatique Consultant via email at hellomercatiqueconsultant@gmail.com or through our designated customer support channels.
- Refund requests will be reviewed and processed within a reasonable timeframe.
- Clients may be required to provide relevant documentation or information to support their refund request.
- Non-Refundable Items:
- Certain services or expenses may be deemed non-refundable, including but not limited to:
- Third-party expenses incurred on behalf of the client.
- Customized digital marketing strategies or materials developed specifically for the client.
- Services rendered up to the point of cancellation.
- Exchanges:
- Mercatique Consultant does not offer exchanges for digital marketing services. Clients may explore alternative services or upgrades upon consultation with our team.
- Cancellation Policy:
- Clients are responsible for adhering to the cancellation policy outlined in their service agreement.
- Failure to comply with the cancellation policy may affect eligibility for refunds.
- Contact Information:
- For any inquiries regarding refunds or returns, please contact Mercatique Consultant customer support at hellomercatiqueconsultant@gmail.com.
- Amendment of Policy:
- Mercatique Consultant reserves the right to amend this refund and return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website or other communication channels.
By engaging with Mercatique Consultant, you acknowledge and agree to abide by the terms outlined in this refund and return policy. If you have any questions or concerns, please don’t hesitate to contact us.
Mercatique Consultant
23 May 2024